There are plenty of misconceptions about customer success. In fact, the most common misconceptions are that customer success will always be a cost center and that it’s just glorified customer support or account management.
Customer success is a critical piece of the revenue puzzle. But it takes a top-down approach and buy-in from leadership.
Check out this on-demand webinar to hear from software executives about how they view customer success, its contribution to their business, and how they are boosting their bottom line.