Net Promoter Score (NPS) is the most critical metric for both customer success and product management teams in their quest for alignment. Customer success receives visibility into what accounts may be at risk for churn, who will be an advocate and who may be on the fence about the product. At the same time, product management teams are able to prioritize new features and build better experiences based on feedback.
Join us for a webinar on Wednesday, November 8 at 1pm EST as we talk with experts who will share how they have used NPS to create the ultimate customer and product experience. This webinar will:
Discuss how NPS gets product and customer success teams aligned with the ultimate stakeholder: the customer
Explain how to make NPS responses more actionable by understanding how a customer’s experience in the product impacts success and satisfaction
Provide ways best-in-class teams are using NPS to measure product adoption