Given that customer success is still a relatively new field, there isn’t a handbook on how to manage a successful team. Compensation is a particularly hot debate in this field, as teams are operating at the intersection of both company and customer goals and often experience significantly higher levels of burnout.

While there isn’t a one-size-fits-all solution, we think it’s valuable to explore various compensation packages around renewals, upsells, churn, etc, and speak to the experts about which approaches they’ve seen work well and which ones don’t. 

Join us for a webinar on Thursday, September 12th at 2pm ET as we bring an expert panel together to discuss:

  • Best practices for building out compensation plans for customer success
  • Examples of compensation structures you can implement in your organization across various segments
  • Common metrics to track in order to measure against compensation


  • Cynthia Balusek

    VP of Global Customer Success, Revionics

  • Maggie Key

    SVP of Customer Success, Anaconda

  • Dave Thomson

    CRO, Winmo