As customer success becomes foundational to software companies today, there’s never been a more exciting time to be in the field. With each year comes new challenges, and top-notch customer success teams have continued to raise the bar in providing solutions that increase customer retention, provide value, and drive growth. 

As we reflect on the past few years of customer success, we want to know — what can we expect to see in 2020? We asked a few industry experts to reflect on their team’s progress in 2019, and share their focus areas for 2020. 

Check out this webinar to learn: 

  • How leading customer success teams are planning for 2020
  • Customer success trends and advancements we can expect to see in the New Year
  • Key characteristics and skills necessary to build a top-performing customer success team
  • Megan Macaluso

    VP of Strategic Development, ESG

  • Brian Merz

    Sr. Customer Success Manager, Slack

  • Andrew Stapleton

    VP of Customer Success, G2