For the second time, we surveyed 400+ customer success and product management professionals to find out how well aligned these two teams are today, and what improvements have been made in the last two years. What we found were insights that impact everything from team communication to executive decision-making, from boardrooms to breakout rooms.
In this research, you’ll find that:
1. A lack of alignment comes at the expense of both the customer and the company.
2. Executive support is necessary for driving a company-wide strategy.
3.The first place to start is by implementing and prioritizing shared processes.
… and we’ll share our findings, tips and best practices from leaders like you, and dig in on actionable steps to shine a spotlight on this alignment to ensure your entire organization is centered on customer success.
Fill out the form on the right to get the full report.