How do top-performing customer success teams manage to pull it off? How do CSMs make the most out of each day and ensure they are efficient with their time and managing productive relationships with customers?

Many teams are discovering that implementing customer success operations is a critical component to building a strong foundation for CS processes that benefit both the company AND the customer.

Check out this on-demand webinar to hear from an expert panel of CS Operations leaders about: 


  • Jeff Beaumont

    Senior Manager of CS Operations, GitLab, Inc. 

  • Mary Iapicca

    Director of CS Operations, EVERFI

  • Chelsea Leavitt

    Senior Customer Success Operations Manager, Drift