Customer journey maps are a strong tool to enhance the customer experience post-sale. However, many customer journey mapping initiatives fail to drive the value expected and desired because they don’t take into account the real key stakeholders (the customer) and their unique journey.
Join us for a webinar on Wednesday, October 18 at 1pm EDT as our panel of experts share their lessons learned in creating customer journey maps that hit the mark. This webinar will:
Discuss the top reasons customer journey maps fail and how to solve for each
Share lessons learned from missing the mark and what makes a successful map
Provide actionable details on how to align internal stakeholders on key customer journey mapping success factors to achieve desired customer outcomes