Countless studies indicate that retaining current customers is less costly than acquiring new customers, so making sure you have a solid retention plan should be a no-brainer.

We've put together this Retention Stage Playbook to help you lay the foundation for your customer retention strategy and continually drive value to help guide each user through the stages of the customer journey.

The Customer Journey Playbook Phase 2: RetentionThis playbook will give you the plan you need to:

  • Understand best practices and build your own strategy for successfully retaining your customers
     
  • Determine your goals and plot key engagement points throughout the retention stage
     
  • Evaluate your plan so you can strengthen the bedrock of your customer success program