Successful adoption is the most critical milestone in your customer's journey, and it’s up to Customer Success teams to ensure they drive adoption, increase retention, and create lifelong advocates. 

We've put together this Adoption Phase Playbook to help you hone your strategy for the first phase of the customer journey and give you a few tips for delivering that value.

The Customer Journey Playbook Phase 1: AdoptionThis playbook will give you the plan you need to:

  • Answer the strategic questions that will help you nail the basics and establish a foundation for your adoption stage processes
     
  • Determine your goals and chart your ideal process with tips and best practices for engaging with new customers
     
  • Evaluate your plan until you hit and surpass your goals so you can strengthen the bedrock of your customer success program