With the speed of the cloud-based product evolution, SaaS companies have an unprecedented opportunity to use customer success and product management alignment to their advantage. But to do that, they have to first get aligned.
We created this guide to assist more teams in getting started on this critical mission and encourage customer success and product management teams overcome some of the top barriers keeping them from true alignment today.
The guide will help you understand the value of alignment between customer success and product management and provides strategies to get your teams on the same page. You’ll learn:
- The significance of positive customer experiences
- How to add value and improve at each stage of the customer lifecycle
- How support from company leadership can help your teams work more effectively together
- Tips to create and nurture alignment