We talk a lot about how executives view customer success and how it contributes to the company’s bottom line. But what about what executives need to know about the function of customer success, from the practitioners themselves?
Check out this on-demand webinar for a real-talk discussion from the ranks of customer success about the key parts of their job they wish you knew.
We find out:
- What executives often get wrong about customer success management
- How CSMs tie their day-to-day work back to the business strategy
- What metrics are important for CS practitioners to own & monitor