Original Air Date: Wednesday, October 9th, 2019
In our 2019 Customer Success + Product Management Alignment Benchmarking Report, 34% of respondents indicated that their organization doesn’t share any metrics between customer success and product teams. That’s a problem!
Customer success teams are well-positioned to help product managers understand customer feedback so they can make strategic, data-driven product improvements. And likewise, product managers are responsible for embedding the opportunity for success within the product itself. Both roles help shape the customer experience in different ways and are critical to driving value and reducing churn. After all, what good is an extraordinary product if the value for the user isn’t obvious?
Check out this webinar to learn:
- How to better align teams through effective communication
- Metrics teams can share to improve team alignment
- Tactics and best practices for improving alignment in your organization today